Mental Health in General Practice

Norwich Primary Care Network (PCN) has been at the vanguard of mental health community transformation. Working closely with the Norfolk and Suffolk Foundation Trust (NSFT) we have successfully piloted the primary care mental health practitioner role in the central neighbourhood. This has been extended through the Additional Roles Reimbursement Scheme (ARRS) to include funding for one mental health practitioner in each neighbourhood for 21/22 with an additional 0.4 Full Time Equivalent (FTE) in our central neighbourhood. Two posts have been filled since Q1 21/22 with recruitment ongoing for the remaining posts.

Due to the high mental health demand across the PCN we have also been working closely with the Wellbeing service and social prescribing to improve mental health triage processes. 

The first Wellbeing service pilot in west neighbourhood had extremely positive results with 100% of staff surveyed saying they felt more confident about signposting patients to the Wellbeing service.

West and central neighbourhoods were chosen as pilot sites for the new NSFT Advice and Guidance service. 

OneNorwich Practices (ONP) continues to engage regularly with NSFT to continually improve all PCN facing services.

All practices in the PCN are now able to use the service, which, following feedback from ONP at the review stage, will become increasingly proactive in offering more detailed information about our patients.

Through open dialogue with NSFT we have been able to help shape community transformation plans as they develop, meaning that the PCN will see additional value in services as they are operationalised. We also maintain good relationships with voluntary sector mental health providers as their offer develops in parallel to that of NSFT.