Living Well Team

The Living Well Team is a multi-agency partnership, commissioned by Norwich Primary Care Network (PCN), delivering an enhanced social prescribing service to patients and residents across the PCN.
The Living Well Team provides individualised and accredited advice, information and guidance on a wide range of issues, helping individuals and their families to identify what matters to them and offering solutions to the challenges that they face.

The partnership is led by Norfolk Citizens Advice working together with other local advice agencies - Age UK Norwich, Equal Lives, MAP (Mancroft Advice Project) and Shelter (Eastern Region).

The service acknowledges that mental and physical health can also be determined by a range of social, economic and environmental factors and recognises that not all ills can be cured with medicine or surgery alone. The team strives to support patients to identify and resolve practical issues that are having a negative impact on their health and well-being and manage their own health and well-being more independently, whilst connecting with local sources of support available in their local area.

Living Well Workers are embedded within half of the GP practices in the Norwich PCN with all practices actively referring to the project using a variety of ‘referral pathways’ whether it be via CFICS/ICC or using the community based NCAN (Norfolk Community Advice Network) system. Recent initiatives have involved the piloting of a new direct pathway from a GP practice and working in partnership with the INTERACT team .

The project has recently been recognised and shortlisted for the HSJ Awards in the category “Place-Based Partnership".