Home Visiting Service

The primary focus of the Home Visiting Service (HVS) is to support practices and to improve the urgent care response for on-the-day home visit requests.

We were thrilled that Norwich GP Practices voted in 2022 to continue the HVS through Proactive Health Care funding when the previous PMS funding ceased to be available.

The service runs Monday to Friday 9 am-5 pm. Following the change of funding it was decided to cease the previous weekend service, in order to align with practice delivery hours.

We now have 6 experienced nurses, 1 paramedic, and 2 GPs working within the team. This is an increase in the number of GPs from the original service. We have also expanded the service to include visits for long-term condition management and LD checks. The Home Visiting Team is also currently doing their RESPECT Training, another great addition to what the Home Visiting Services offers.

The HVS team works collaboratively with the Norwich Escalation Avoidance Team (NEAT), which enables any onward referrals to be managed and coordinated promptly. The team has expanded since inception and now has two full-time Integrated Care Coordinators (ICCs) working across both services.

We are also looking at referral pathways to be able to work more collaboratively with Community Matrons moving forward.

The service has provided 9636 nurse visits and 3213 GP visits over the last 12 months.

Contact the Home Visiting service on 07442 913092

Give us feedback on the service here