GP High Intensity User
The GP High Intensity User (HIU) Service is currently (2022) being piloted across six practices in the Norwich Primary Care Network’s (PCN’s) reducing inequalities target areas to provide intensive support to patients who frequently and inappropriately contact their GP practice.
Although there are many similar services in and across the country supporting frequent attenders of A&E, this is the first of its kind in the country working with general practice. As such, it has garnered significant interest from partners across the ICS, including the University of East Anglia (UEA) multi-morbidity research group who successfully applied for research funding to evaluate this new service. The results of this initial evaluation will be available in 2023/24
To date, approximately 25 patients and families have been supported through the service, with the second cohort of referrals currently due.
Although there are many similar services in and across the country supporting frequent attenders of A&E, this is the first of its kind in the country working with general practice. As such, it has garnered significant interest from partners across the ICS, including the University of East Anglia (UEA) multi-morbidity research group who successfully applied for research funding to evaluate this new service. The results of this initial evaluation will be available in 2023/24
To date, approximately 25 patients and families have been supported through the service, with the second cohort of referrals currently due.
Following the pilot period, a full-service evaluation will be made available to PCN practices to make a decision about continuing, decommissioning or expanding the service.