The GP Front Door Service was established in December 2019, and is a service that works in collaboration with the Norfolk and Norwich University Hospital (NNUH). 

The service’s main objective is to work with the Emergency Department (ED) to reduce the overall footfall of patients coming through to the ED. This is achieved by the GPFD service treating all patients presenting with conditions that could be managed within a Primary Care setting, such as minor injury and minor illness.

The Service is staffed by General Practitioners (GP) or/and Advanced Nurse Practitioners (ANP).

The Service operates from 09:00-21:00, Monday to Sunday, including all bank holidays.

In the last 12 months (2022) the GPFD Service has seen 12,752 patients. On average the service sees 23% of patients walking into the NNUH ED front door. This has been rising, and in October 2022 the service saw up-to 36% a day.

 
The Service was adapted in January 2022 to allow the GPFD service to see patients outside of the Norfolk and Waveney catchment area, further relieving the demand on the ED. 

To contact the team call  07442 913092