During 2022 OneNorwich Practices (ONP) IT introduced the ONP IT support policy, using a fully ticketed support system we ensure we can continue to provide a high-quality support system to our staff. 

We continually innovate and introduce and support new systems to benefit ONP. This year we are excited to debut the ONP Launchpad, a one-stop-shop for ONP staff old and new; based on the SharePoint platform the site will offer news, knowledge and support to all those who need it.

We aim to involve all departments and services and produce a comprehensive corporate intranet style site. We are continuing to build alliances with the member practices via our ONP IT support forums. 

Running monthly forums promote collaborative working and best practice, we aim to learn and succeed together.

ONP IT liaises closely with all services on improving existing administrative processes and ensuring teams are equipped with the skills and resources to run in the most efficient ways possible, our experienced and knowledgeable team assess and recommend improvements where needed in support of line management and staff.

We are currently in discussion with the Integrated Care Board (ICB) on the future of the ONP IT team and are seeking ITIL accreditation in order to support a more comprehensive in-house IT service, our ambition is to support more in house IT work and defer as little as possible to AGEM, we understand the consistent and continuing functionality of IT is core to the delivery of services across Norwich Primary Care Network.