Communications and Engagement

Having been in position now for over a year the communications and engagement manager has made significant progress toward providing a high-quality communications service to the organisation and its key stakeholders including staff, public, the media, patients, and partner organisations.

Over the last year significant achievements have included:

  • Development and delivery of a dynamic newsletter which goes out monthly to ONP staff, practice managers, GPs, practice nurses and stakeholders. On average the newsletter is opened more than 1000 times a month.
  • Planning, commissioning and delivery of the ONP Annual Report 20/21 and 21/22
  • Rebranding signage to the Walk-in Centre entrance
  • Planning, shooting, editing and promoting 23 videos hosted on the ONP YouTube Channel designed to improve understanding of different services and raise awareness of primary care related issues
  • Planning, commissioning and promotion of a Norwich Primary Care image library to be used in promoting primary care across the PCN
  • Planning, coordinating and submitting entries for the HSJ and GP Awards, currently two projects have been shortlisted for the HSJ Awards and three for the GP Awards
  • Working with HR and the CEO to launch the ONP Values
  • Planning and implementation of the Norwich PCN Primary Care Enhanced Access Survey (635 responses) then producing a comprehensive report to enable effective decision making
  • Planning and implementation of the ONP Staff Survey and subsequently producing a report for management to inform the development of an action plan going forwards

Managing the media and promoting ONP Services

Good communications and engagement are key to the success of many organisations and this includes OneNorwich Practices. Communicating with practices, patients, staff and the media effectively
is often the glue that holds all our hard work together.