Having been in position now for over a year the communications and engagement manager has made significant progress toward providing a high-quality communications service to the organisation and its key stakeholders including staff, public, the media, patients, and partner organisations.

Over the last year significant achievements have included:

• Development and delivery of a dynamic newsletter which goes out monthly to ONP staff, practice managers, GPs, practice nurses and stakeholders. On average the newsletter is opened more than 1000 times a month.
• Planning, commissioning and delivery of the ONP Annual Report 20/21 and 21/22
• Rebranding signage to the Walk-in Centre entrance
• Planning, shooting, editing and promoting 23 videos hosted on the ONP YouTube Channel designed to improve understanding of different services and raise awareness of primary care related issues
• Planning, commissioning and promotion of a Norwich Primary Care image library to be used in promoting primary care across the PCN
• Planning, coordinating and submitting entries for the HSJ and GP Awards, currently two projects have been shortlisted for the HSJ Awards and three for the GP Awards
• Working with HR and the CEO to launch the ONP Values
• Planning and implementation of the Norwich PCN Primary Care Enhanced Access Survey (635 responses) then producing a comprehensive report to enable effective decision making
• Planning and implementation of the ONP Staff Survey and subsequently producing a report for management to inform the development of an action plan going forwards