Have your say on the future of the Walk-in Centre and other health services in Norwich

Please note this consultation is now closed (As at 26 March 2023)


On Tuesday 24 January NHS Norfolk and Waveney launched a public consultation on its plans to transform how general practice services are delivered in the wider Norwich area.

The consultation asks members of the public for their feedback on how services across general practice in the Norwich Primary Care Network (PCN) area should be delivered once the current contract for the Walk-in Centre, GP Practice (Rouen Road) and the Vulnerable Adults Service (VAS) – Inclusion Health Hub expires on 31 March 2024.

Public feedback is vital to help shape services that meet people’s needs and support the health and wellbeing of people across the greater Norwich area.

Commenting on the consultation Janka Rodziewicz, CEO of OneNorwich Practices which manages the contract for these services, said “As this contract comes to an end we have a unique opportunity to review how these services are provided in the future to ensure we can provide the best health services possible and reduce health inequalities across Norwich. I would like to encourage anyone who currently uses any of these services or indeed anyone with an interest in better health care within Norwich to read the consultation document and to complete the survey (deadline 26 March).

The consultation document sets out three possible options but also encourages people to give feedback on how changes to these services will affect their lives. Please do have your say and tell us what you think.

Sarah Ambrose, Chair of OneNorwich Practices added “The Walk-in Centre based in Norwich provides healthcare to patients from anywhere. As well as being well-used by the c. 240,000 Norwich patients, we know numerous patients from across Norfolk utilise this service every week. All of whom could be affected by the outcome of this consultation.  Please do give your feedback which will be collated in an online report and published on the Integrated Care System (ICS) website, so it’s a completely transparent process.”


View the consultation document here

Access the survey here